Subscription Box-- Cancellation and Pause Cut off Dates Policy

Use this 'Cancellation and Pause Cut-Off Dates Policy' to ensure you understand all about failed payments.

This policy will help clarify the deadlines by which customers need to cancel or pause their subscriptions to avoid being charged for the next cycle:

Subscription Cancellation and Pause Cut-Off Dates Policy at House of Styles, we want to provide flexibility with our subscription service while ensuring a smooth experience for all our customers. Below are the guidelines for **cancellations** and **pauses**, including the necessary cut-off dates.

1.) Cancellation Policy

A. Cut-Off Date for Cancellation: To avoid being charged for the next billing cycle, cancellations must be made at least **at least 30 days** after releasing box information for the previous month's box. A mass form of communication will be sent out on the date of the box reveal and countdown starts after that for the next upcoming box cut off date for cancelling.

 B.) How to Cancel: You can cancel your subscription directly through your customer account on our website or by contacting our customer support team at [houseofstyles7@gmail.com]. 

C.) Refunds: Cancellations made after the cut-off date will result in a charge for the upcoming cycle, but no further charges will be made after that. We do not offer refunds for the current billing period once payment has been processed. 

2. Pause Policy

A.) Cut-Off Date for Pausing: To pause your subscription for the upcoming billing cycle, requests must be made **at least 4-6 days** before your next renewal date. - **How to Pause**: You can pause your subscription by logging into your customer account or by contacting customer support at [houseofstyles7@gmail.com]. Once paused, your subscription will resume automatically after the selected pause period ends. -

B.) Reactivation of Paused Subscriptions**: After the pause period ends, your subscription will automatically renew for the next cycle. You will be notified prior to reactivation to confirm.

3. Timing Considerations*

A.) Billing Cycle Information: Your billing cycle begins on the date of your initial purchase and renews every other month.

 B.) Changes During the Cut-Off Period: If you attempt to cancel or pause within the cut-off period but after the charge has already been processed, you will not receive a refund for the current cycle but can cancel or pause for future billing cycles.

4. Exceptions and Special Circumstances:

A.) Customer Support: If you encounter any issues with your subscription, such as unexpected charges or other concerns, please contact our customer support team immediately. We will review each situation on a case-by-case basis to ensure your satisfaction. - 

B.) Holiday or Special Period Adjustments: During high-demand periods (e.g., holidays or special promotions), the cut-off dates may be adjusted to accommodate shipping and operational schedules. Please check our website for any updates. 

5. Reactivation after Cancellation or Pause:

 A.) Reactivating Subscriptions: If you wish to reactivate a canceled or paused subscription, you may do so by logging into your account and selecting the "Reactivate" option or contacting customer support. We strive to provide flexibility with your subscription and understand that circumstances can change. Please ensure that you make any changes (cancellations or pauses) before the specified cut-off dates to avoid interruptions or unexpected charges. If you have any questions about this policy or need assistance with your account, please contact our customer support team at houseofstyles7@gmail.com 

--  House of Styles